Hassle-Free Exchanges
We want you to love your shoes! If your size isn’t perfect or you receive a defective product, we offer an easy 7-Day Exchange Policy from the date of delivery.
Eligibility for Exchange
To be eligible for an exchange, your item must meet the following criteria:
- Unworn, unused, and in the same condition that you received it.
- Unworn outdoors (we recommend trying shoes on clean, carpeted surfaces).
- Packed in the original dust bag and box with all tags intact.
Exchange Process
- Contact our customer support team within 7 days with your order number and exchange reason.
- Ship the package back to our main hub via a trackable local courier service.
- Once inspected and approved, your replacement size/pair will be dispatched promptly.
Refund Policy
- Defective or Wrong Items: If you receive a damaged product or the wrong item, we will provide a full replacement or refund.
- Change of Mind: We offer store credit or exchanges for change of mind. Monetary cash refunds are issued solely for damaged or unfulfillable orders.
- Courier Charges: Return shipping fees for size exchanges are covered by the customer, unless the error was made on our part.